Openings
CSM & CRM |
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Client advocate
Job Description: Client Services Advocate (Contract Basis)
We are seeking a highly skilled and motivated Client Services Advocate to join our team on a contract basis. As a Client Services Advocate, you will be responsible for providing exceptional customer support and conducting minor helpdesk troubleshooting for our clients. Your primary focus will be to ensure the satisfaction and success of our clients by effectively addressing their concerns and resolving any issues they encounter.
Responsibilities:
1. Provide excellent customer support: Serve as the primary point of contact for clients, offering prompt and professional assistance via various communication channels (phone, email, chat, etc.). Ensure that all client inquiries are handled efficiently and with a high level of customer service.
2. Conduct minor helpdesk troubleshooting: Utilize your technical expertise to troubleshoot and resolve minor technical issues reported by clients. This may include diagnosing and resolving software or hardware problems, assisting with software installations and configurations, or providing guidance on system functionalities.
3. Apply 6 Sigma principles: Utilize the principles of 6 Sigma methodology to identify process improvements, reduce defects, and enhance the overall efficiency and effectiveness of client services. Identify recurring issues and propose solutions to prevent their recurrence in the future.
4. Maintain accurate records: Document all client interactions, inquiries, and resolutions in a comprehensive manner. Update and maintain client databases and ensure that relevant information is properly recorded and accessible for future reference.
5. Collaborate with internal teams: Liaise with other departments, including development, product management, and quality assurance, to escalate complex issues, provide feedback on client requirements, and contribute to the continuous improvement of our products and services.
Requirements:
1. Experience in customer support: Previous experience in a customer-facing role, preferably in a helpdesk or technical support environment, is required. Demonstrated ability to handle customer inquiries, resolve issues, and provide exceptional customer service.
2. Technical proficiency: Strong knowledge of computer systems, software applications, and troubleshooting methodologies is essential. Familiarity with common operating systems, network configurations, and software installation processes is highly desirable.
3. 6 Sigma certification: Possessing a certification in 6 Sigma methodologies is preferred. Experience in applying 6 Sigma principles to drive process improvements and enhance customer satisfaction will be highly valued.
4. Excellent communication skills: Exceptional verbal and written communication skills are crucial for effective client interactions. Ability to explain technical concepts in a clear and concise manner to non-technical individuals is essential.
5. Problem-solving mindset: Strong analytical and problem-solving skills, coupled with the ability to think critically, are vital for resolving client issues and identifying opportunities for process improvements.
6. Organizational skills: Demonstrated ability to prioritize tasks, manage time effectively, and work independently in a fast-paced environment. Attention to detail and the ability to multitask are essential.
Remuneration:
The remuneration for this contract position will be based on your experience, skills, and the complexity of the project. We offer competitive compensation packages and the opportunity to work with a dynamic and collaborative team.
If you meet the qualifications outlined above and are passionate about delivering exceptional client service, we encourage you to apply for this contract-based Client Services Advocate position.
We are seeking a highly skilled and motivated Client Services Advocate to join our team on a contract basis. As a Client Services Advocate, you will be responsible for providing exceptional customer support and conducting minor helpdesk troubleshooting for our clients. Your primary focus will be to ensure the satisfaction and success of our clients by effectively addressing their concerns and resolving any issues they encounter.
Responsibilities:
1. Provide excellent customer support: Serve as the primary point of contact for clients, offering prompt and professional assistance via various communication channels (phone, email, chat, etc.). Ensure that all client inquiries are handled efficiently and with a high level of customer service.
2. Conduct minor helpdesk troubleshooting: Utilize your technical expertise to troubleshoot and resolve minor technical issues reported by clients. This may include diagnosing and resolving software or hardware problems, assisting with software installations and configurations, or providing guidance on system functionalities.
3. Apply 6 Sigma principles: Utilize the principles of 6 Sigma methodology to identify process improvements, reduce defects, and enhance the overall efficiency and effectiveness of client services. Identify recurring issues and propose solutions to prevent their recurrence in the future.
4. Maintain accurate records: Document all client interactions, inquiries, and resolutions in a comprehensive manner. Update and maintain client databases and ensure that relevant information is properly recorded and accessible for future reference.
5. Collaborate with internal teams: Liaise with other departments, including development, product management, and quality assurance, to escalate complex issues, provide feedback on client requirements, and contribute to the continuous improvement of our products and services.
Requirements:
1. Experience in customer support: Previous experience in a customer-facing role, preferably in a helpdesk or technical support environment, is required. Demonstrated ability to handle customer inquiries, resolve issues, and provide exceptional customer service.
2. Technical proficiency: Strong knowledge of computer systems, software applications, and troubleshooting methodologies is essential. Familiarity with common operating systems, network configurations, and software installation processes is highly desirable.
3. 6 Sigma certification: Possessing a certification in 6 Sigma methodologies is preferred. Experience in applying 6 Sigma principles to drive process improvements and enhance customer satisfaction will be highly valued.
4. Excellent communication skills: Exceptional verbal and written communication skills are crucial for effective client interactions. Ability to explain technical concepts in a clear and concise manner to non-technical individuals is essential.
5. Problem-solving mindset: Strong analytical and problem-solving skills, coupled with the ability to think critically, are vital for resolving client issues and identifying opportunities for process improvements.
6. Organizational skills: Demonstrated ability to prioritize tasks, manage time effectively, and work independently in a fast-paced environment. Attention to detail and the ability to multitask are essential.
Remuneration:
The remuneration for this contract position will be based on your experience, skills, and the complexity of the project. We offer competitive compensation packages and the opportunity to work with a dynamic and collaborative team.
If you meet the qualifications outlined above and are passionate about delivering exceptional client service, we encourage you to apply for this contract-based Client Services Advocate position.
Marketing & Digital Media
Job Description: Marketing, Design & Social Media Manager (Contract Basis)
We are seeking a talented and creative Marketing, Design & Social Media Manager to join our team on a contract basis. As the Marketing, Design & Social Media Manager, you will be responsible for developing and implementing marketing strategies, creating engaging designs, and managing our social media presence. Your expertise in marketing, design, and social media, along with your innovative thinking, will play a crucial role in promoting our brand and driving customer engagement.
Responsibilities:
1. Marketing strategy development: Collaborate with the team to create comprehensive marketing strategies that align with the organization's goals and target audience. Identify key marketing channels, campaigns, and initiatives to increase brand visibility and drive customer acquisition and retention.
2. Design and content creation: Develop visually appealing and compelling designs for various marketing materials, including websites, social media posts, advertisements, infographics, brochures, and presentations. Create engaging and persuasive content that effectively communicates the brand's message and value proposition.
3. Social media management: Manage our social media platforms, including content creation, posting, engagement, and community management. Develop and implement social media campaigns to increase brand awareness, engagement, and lead generation. Monitor social media trends and analytics to optimize strategies and improve performance.
4. Brand management: Maintain brand consistency across all marketing and communication channels. Develop brand guidelines and ensure adherence to the brand identity in all design elements, messaging, and visual assets.
5. Analytics and reporting: Track and analyze marketing campaigns, social media metrics, website analytics, and other relevant data to measure the effectiveness of marketing efforts. Generate reports and provide insights to optimize future marketing strategies and tactics.
Requirements:
1. Experience in marketing, design, and social media: Proven experience in marketing, design, and social media management roles. Demonstrated ability to develop and execute marketing strategies, create compelling designs, and manage social media platforms effectively.
2. Graphic design and multimedia skills: Proficiency in graphic design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) or other design tools. Experience in creating engaging visuals, including graphics, illustrations, and multimedia content.
3. Social media expertise: In-depth knowledge of social media platforms (e.g., Facebook, Instagram, Twitter, LinkedIn), trends, best practices, and analytics. Ability to develop and implement effective social media strategies and campaigns.
4. Copywriting and content creation: Strong writing and editing skills to create engaging and persuasive content across various marketing channels. Experience in crafting compelling copy for social media, websites, emails, and other marketing materials.
5. Strategic thinking and creativity: Ability to think strategically, identify market trends, and develop innovative marketing approaches. Strong creative and visual thinking skills to design visually appealing materials that effectively communicate the brand's message.
6. Analytical and data-driven mindset: Proficiency in using analytics tools to track and measure marketing performance. Ability to analyze data, derive insights, and make data-driven decisions to optimize marketing strategies and campaigns.
7. Communication and project management: Excellent communication skills, both written and verbal, to effectively collaborate with team members, stakeholders, and external partners. Strong project management skills to handle multiple projects simultaneously and meet deadlines.
Remuneration:
The remuneration for this contract position will be based on your experience, skills, and the complexity of the project. We offer competitive compensation packages and the opportunity to work with a dynamic and collaborative team.
If you have a passion for marketing, design, and social media, and possess the required skills and experience, we encourage you to apply for the Marketing, Design & Social Media Manager position. Join our team and make a significant impact on our brand's visibility and customer engagement.
We are seeking a talented and creative Marketing, Design & Social Media Manager to join our team on a contract basis. As the Marketing, Design & Social Media Manager, you will be responsible for developing and implementing marketing strategies, creating engaging designs, and managing our social media presence. Your expertise in marketing, design, and social media, along with your innovative thinking, will play a crucial role in promoting our brand and driving customer engagement.
Responsibilities:
1. Marketing strategy development: Collaborate with the team to create comprehensive marketing strategies that align with the organization's goals and target audience. Identify key marketing channels, campaigns, and initiatives to increase brand visibility and drive customer acquisition and retention.
2. Design and content creation: Develop visually appealing and compelling designs for various marketing materials, including websites, social media posts, advertisements, infographics, brochures, and presentations. Create engaging and persuasive content that effectively communicates the brand's message and value proposition.
3. Social media management: Manage our social media platforms, including content creation, posting, engagement, and community management. Develop and implement social media campaigns to increase brand awareness, engagement, and lead generation. Monitor social media trends and analytics to optimize strategies and improve performance.
4. Brand management: Maintain brand consistency across all marketing and communication channels. Develop brand guidelines and ensure adherence to the brand identity in all design elements, messaging, and visual assets.
5. Analytics and reporting: Track and analyze marketing campaigns, social media metrics, website analytics, and other relevant data to measure the effectiveness of marketing efforts. Generate reports and provide insights to optimize future marketing strategies and tactics.
Requirements:
1. Experience in marketing, design, and social media: Proven experience in marketing, design, and social media management roles. Demonstrated ability to develop and execute marketing strategies, create compelling designs, and manage social media platforms effectively.
2. Graphic design and multimedia skills: Proficiency in graphic design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign) or other design tools. Experience in creating engaging visuals, including graphics, illustrations, and multimedia content.
3. Social media expertise: In-depth knowledge of social media platforms (e.g., Facebook, Instagram, Twitter, LinkedIn), trends, best practices, and analytics. Ability to develop and implement effective social media strategies and campaigns.
4. Copywriting and content creation: Strong writing and editing skills to create engaging and persuasive content across various marketing channels. Experience in crafting compelling copy for social media, websites, emails, and other marketing materials.
5. Strategic thinking and creativity: Ability to think strategically, identify market trends, and develop innovative marketing approaches. Strong creative and visual thinking skills to design visually appealing materials that effectively communicate the brand's message.
6. Analytical and data-driven mindset: Proficiency in using analytics tools to track and measure marketing performance. Ability to analyze data, derive insights, and make data-driven decisions to optimize marketing strategies and campaigns.
7. Communication and project management: Excellent communication skills, both written and verbal, to effectively collaborate with team members, stakeholders, and external partners. Strong project management skills to handle multiple projects simultaneously and meet deadlines.
Remuneration:
The remuneration for this contract position will be based on your experience, skills, and the complexity of the project. We offer competitive compensation packages and the opportunity to work with a dynamic and collaborative team.
If you have a passion for marketing, design, and social media, and possess the required skills and experience, we encourage you to apply for the Marketing, Design & Social Media Manager position. Join our team and make a significant impact on our brand's visibility and customer engagement.
ICT & Data |
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Network Engineer
Job Description: Network Engineer (Contract Basis)
We are looking for a skilled and experienced Network Engineer to join our team. As a Network Engineer, you will play a vital role in designing, implementing, and maintaining our network infrastructure. Your expertise in GSM and TCP/IP protocols, along with your strong technical knowledge, will be critical to ensure the stability, security, and efficiency of our network systems.
Responsibilities:
1. Network design and implementation: Collaborate with the team to design, configure, and deploy network infrastructure components, including routers, switches, firewalls, and other networking devices. Ensure the network architecture meets the organization's requirements for scalability, performance, and security.
2. Network maintenance and troubleshooting: Proactively monitor network performance, identify potential issues, and conduct timely troubleshooting to resolve network outages or performance problems. Implement and maintain network monitoring tools to ensure the availability and reliability of our network systems.
3. Network security: Implement and maintain network security measures to protect the organization's data and infrastructure. This includes configuring firewalls, intrusion detection systems, and other security devices, as well as monitoring network traffic for potential threats or vulnerabilities.
4. Network optimization: Continuously analyze network performance and implement optimizations to improve efficiency and reliability. Identify bottlenecks, optimize network configurations, and propose upgrades or enhancements to support the organization's growing needs.
5. Documentation and reporting: Create and maintain comprehensive documentation of network configurations, diagrams, procedures, and troubleshooting guides. Prepare regular reports on network performance, capacity, and security to management and other relevant stakeholders.
Requirements:
1. GSM and TCP/IP knowledge: Strong understanding of GSM (Global System for Mobile Communications) and TCP/IP (Transmission Control Protocol/Internet Protocol) protocols is essential. Experience in configuring and troubleshooting GSM networks and TCP/IP-based networks is highly desirable.
2. Network engineering experience: Minimum of 10 years of experience in network engineering or a related field. Demonstrated expertise in designing, implementing, and maintaining complex network infrastructures.
3. Knowledge of network hardware and software: In-depth knowledge of network equipment, including routers, switches, firewalls, load balancers, and VPN concentrators. Proficiency in network protocols, such as OSPF, BGP, MPLS, VLAN, and VPN. Familiarity with network monitoring and management tools is a plus.
4. Network security skills: Experience in implementing and maintaining network security measures, including firewalls, intrusion detection/prevention systems (IDS/IPS), access control lists (ACLs), and VPNs. Knowledge of security best practices and familiarity with compliance standards (e.g., PCI DSS, ISO 27001) is advantageous.
5. Analytical and problem-solving abilities: Strong analytical skills to assess network performance, identify issues, and implement effective solutions. Ability to troubleshoot complex network problems and perform root cause analysis.
6. Communication and teamwork: Excellent communication skills, both verbal and written, to effectively collaborate with team members, clients, and vendors. Ability to work well in a team-oriented environment and provide clear technical guidance and support.
7. Certifications: Professional certifications such as CCNA, CCNP, or CCIE are highly desirable. Additional certifications related to network security (e.g., CISSP, CCSP) would be an advantage.
If you have a passion for network engineering and possess the required skills and experience, we invite you to apply for the Network Engineer position. Join our dynamic team and contribute to the success of our network infrastructure while staying at the forefront of cutting-edge technologies.
We are looking for a skilled and experienced Network Engineer to join our team. As a Network Engineer, you will play a vital role in designing, implementing, and maintaining our network infrastructure. Your expertise in GSM and TCP/IP protocols, along with your strong technical knowledge, will be critical to ensure the stability, security, and efficiency of our network systems.
Responsibilities:
1. Network design and implementation: Collaborate with the team to design, configure, and deploy network infrastructure components, including routers, switches, firewalls, and other networking devices. Ensure the network architecture meets the organization's requirements for scalability, performance, and security.
2. Network maintenance and troubleshooting: Proactively monitor network performance, identify potential issues, and conduct timely troubleshooting to resolve network outages or performance problems. Implement and maintain network monitoring tools to ensure the availability and reliability of our network systems.
3. Network security: Implement and maintain network security measures to protect the organization's data and infrastructure. This includes configuring firewalls, intrusion detection systems, and other security devices, as well as monitoring network traffic for potential threats or vulnerabilities.
4. Network optimization: Continuously analyze network performance and implement optimizations to improve efficiency and reliability. Identify bottlenecks, optimize network configurations, and propose upgrades or enhancements to support the organization's growing needs.
5. Documentation and reporting: Create and maintain comprehensive documentation of network configurations, diagrams, procedures, and troubleshooting guides. Prepare regular reports on network performance, capacity, and security to management and other relevant stakeholders.
Requirements:
1. GSM and TCP/IP knowledge: Strong understanding of GSM (Global System for Mobile Communications) and TCP/IP (Transmission Control Protocol/Internet Protocol) protocols is essential. Experience in configuring and troubleshooting GSM networks and TCP/IP-based networks is highly desirable.
2. Network engineering experience: Minimum of 10 years of experience in network engineering or a related field. Demonstrated expertise in designing, implementing, and maintaining complex network infrastructures.
3. Knowledge of network hardware and software: In-depth knowledge of network equipment, including routers, switches, firewalls, load balancers, and VPN concentrators. Proficiency in network protocols, such as OSPF, BGP, MPLS, VLAN, and VPN. Familiarity with network monitoring and management tools is a plus.
4. Network security skills: Experience in implementing and maintaining network security measures, including firewalls, intrusion detection/prevention systems (IDS/IPS), access control lists (ACLs), and VPNs. Knowledge of security best practices and familiarity with compliance standards (e.g., PCI DSS, ISO 27001) is advantageous.
5. Analytical and problem-solving abilities: Strong analytical skills to assess network performance, identify issues, and implement effective solutions. Ability to troubleshoot complex network problems and perform root cause analysis.
6. Communication and teamwork: Excellent communication skills, both verbal and written, to effectively collaborate with team members, clients, and vendors. Ability to work well in a team-oriented environment and provide clear technical guidance and support.
7. Certifications: Professional certifications such as CCNA, CCNP, or CCIE are highly desirable. Additional certifications related to network security (e.g., CISSP, CCSP) would be an advantage.
If you have a passion for network engineering and possess the required skills and experience, we invite you to apply for the Network Engineer position. Join our dynamic team and contribute to the success of our network infrastructure while staying at the forefront of cutting-edge technologies.